Privacy Policy

Cherriepick Spices Pvt Ltd ("Cherriepick", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit enquiries, or engage in business with us.

1. Information We Collect

We may collect the following types of information:

• Business Contact Information: Name, company name, email address, phone number, country, and shipping address.
• Enquiry Details: Product interests (pepper, cardamom, turmeric), volume requirements, packaging preferences, destination port, and other trade-specific details you provide.
• Communication Records: Emails, WhatsApp messages, and call records related to quotations, orders, and shipments.
• Technical Data: IP address, browser type, device information, and pages visited (collected via standard server logs and cookies).

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your product enquiries and sample requests.
• Prepare quotations, proforma invoices, and commercial offers.
• Coordinate shipping, customs documentation, and logistics.
• Comply with export regulations, APEDA, FSSAI, and customs requirements.
• Send order updates, shipment tracking, and relevant trade communications.
• Improve our website, products, and customer service.

3. Legal Basis for Processing

We process your data based on legitimate business interests (responding to trade enquiries, fulfilling contracts) and compliance with legal obligations (Indian export laws, food safety regulations, and international trade requirements).

4. Sharing and Disclosure

We do not sell or rent your information. We may share your data with:

• Logistics Partners: Shipping companies, freight forwarders, and customs brokers to arrange delivery.
• Regulatory Bodies: APEDA, Spices Board India, customs authorities, and food safety inspectors as required by law.
• Financial Institutions: Banks and payment processors for transaction processing.
• Certification Agencies: Third-party laboratories and auditors for quality certification.

5. Data Retention

We retain your business records for a minimum of seven (7) years to comply with Indian tax laws, export documentation requirements, and food traceability regulations. Marketing and enquiry data is retained for three (3) years or until you request deletion.

6. International Data Transfers

As an export company, your data may be transferred to your country for shipping, invoicing, and customs clearance. We ensure appropriate safeguards are in place for all international transfers.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Object to certain types of processing.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at rahul.babu@blipl.com.

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand visitor behaviour. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted communications, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Cherriepick Spices Pvt Ltd
Kochar Rd, near Krishna Temple, Jagathy
Thiruvananthapuram, Kerala 695014, India
Email: ajith@blipl.com / rahul.babu@blipl.com
Phone: +91 7899278995